Frequently Asked Questions (FAQ)

1. What is Digital Sales (SMC-Private) Limited?

We are a registered digital services provider in Pakistan. We specialize in Gaming Vouchers & Top-ups (like PUBG UC, Free Fire Diamonds, etc.), website development, and digital marketing strategies including SEO and paid advertising.

2. How can I contact you?

You can reach us through the live chat on our website https://digitalsales.click, or email us directly at yousafzaiwania5@gmail.com. You can also call us at +92-305-9128187.

3. How do I receive my gaming vouchers?

Gaming vouchers and digital codes are typically delivered instantly on the order completion screen and sent to your registered email address. For direct top-ups, the currency is added directly to your Game ID.

4. Why is my voucher code not working?

Please ensure you are redeeming the code in the correct region. If the region is correct and it still doesn't work, contact our support with a screenshot of the error message. We verify all codes before sale.

5. Do you guarantee marketing results?

No. While we use industry-leading strategies, digital marketing results depend on external factors like platform algorithms and market competition. We focus on optimization and data-driven growth, but specific rankings or sales figures cannot be guaranteed.

6. What do you need from me to start a project?

For development or marketing projects, we need your business details, access to relevant platforms (like your website or ad manager), and clear project requirements. Timely feedback is essential to meet deadlines.

7. Can I cancel a service?

Yes. Ongoing marketing or development services can be canceled with prior notice as per your contract. However, fees already paid for work already performed are non-refundable.

8. Do you offer refunds?

For gaming vouchers, refunds are only issued if the code is proven to be invalid at the time of purchase. For services, refunds are considered if the agreed-upon work was not delivered. All requests are reviewed individually.

9. Are digital products (vouchers) refundable if I change my mind?

No. Once a digital voucher or gift card has been issued or accessed, it cannot be refunded or exchanged due to security and one-time-use nature of the codes.

10. Are ad spend payments refundable?

No. Any budget already spent on third-party platforms like Google Ads or Meta Ads is non-refundable, as those funds are paid directly to the platforms.

11. Is my personal information safe?

Yes. We use secure encryption and follow strict data protection protocols. We never sell your data. For more details, please see our [Privacy Policy].

12. Which laws govern your services?

Digital Sales (SMC-Private) Limited is a Pakistani company. All our services, transactions, and policies are governed by the laws of the Islamic Republic of Pakistan.